The Challenge:
A national battery distributor faced urgent post-go-live issues with SAP S/4HANA, causing major invoicing errors and customer service delays that jeopardized critical client relationships. Additionally, configuration issues in ServiceNow led to further disruptions in response accuracy and timing, putting customer satisfaction at risk.
The Solution:
To quickly address these challenges, BGSF deployed specialized SAP and Project Management experts who immediately stepped in to optimize the client’s system. Our team reconfigured ServiceNow, pinpointed and corrected invoicing issues, and provided dedicated accounting support to stabilize operations and restore confidence among key clients.
The Outcome:
BGSF’s targeted interventions and post-go-live support not only resolved billing errors but also improved customer service efficiency, allowing the distributor to retain essential client relationships.
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